Answers to common questions. If you cannot find yours – write via /cms/contact, we reply within a day.
Booking
Online you pay only the 10% RentMe service fee. The rest of the rental + deposit go to the host in person at handover – cash or transfer. The host must give you an IT receipt or a written confirmation.
Yes. The cancellation policy is shown on every listing BEFORE you pay: flexible (24h before check-in – full refund), standard (5 days) or strict (14 days). If the host cancels – we refund 100%.
Open the booking chat and tap "Invite admin". We will jump in, contact the host and help resolve it. If there is still no answer – we issue a refund.
Listing
Listing is free. No limit on how many you post. You pay nothing. The renter pays the 10% service fee – that goes to RentMe, not you.
Minimum 3, ideal 6-10. Listings with 5+ photos get 4x more requests. Shoot in daylight, no watermarks. The first photo is the most important (it is the cover in the catalog).
Check similar listings in your city. You can set different prices: weekdays/weekends, season/off-season, discount for long rentals (7+ days). Price builder is inside the listing form.
Payment and payouts
Card payment via Stripe is live now (Visa/Mastercard/Amex/Apple Pay/Google Pay). Coming next – Maksekeskus (bank transfer EE/Baltic). Direct SEPA – in the queue.
Immediately – the main rental amount goes to you directly from the renter at handover. RentMe never holds your money: we only receive our 10% from the renter.
Yes – each side handles taxes in their own jurisdiction. In EE this usually means an income declaration (Maksu- ja Tolliamet). RentMe is not a tax agent.
Account and security
Open /forgot-password, enter your email – we send a one-time link. Valid 1 hour. After reset you are signed in automatically.
At /account/settings → "Security" → "Delete account". Soft delete (30 days – can be undone), then gone for good. Financial records remain per Estonian tax law.
Under development. SMS code on sign-in will roll out to all accounts in the next few releases. TOTP apps (Authy, Google Authenticator) – on the roadmap for next quarter.
Did not find the answer?
Write to us
Support replies within a working day. For urgent issues with an active booking – reaction within 2 hours.
Open contact form